Frequently Asked Questions
Before reaching out to our team, search our frequently asked questions on this page & there's a good chance you'll find the answer in an instant.
Shipping FAQs
We ship from the UK to golfers around the world. Select your delivery country to see the available shipping options and charges at checkout. Our shipments are fully trackable, so you can follow your latest Golfposer picks all the way to your door.
Delivery charges depend on your destination and order value, with free shipping available on qualifying orders. Your available services and final delivery cost will be shown at checkout before you pay. Visit our Shipping page for the full details for your country or postcode.
Our UK mainland express service normally delivers within one working day, with a two-working-day service for Northern Ireland, the Highlands, Islands and other out-of-area postcodes. The order cut-off is 3pm UK time, Monday to Friday. Check your selected service at checkout for delivery details. Bank holidays and customs checks can affect timings.
Yes, our shipments are fully trackable. Use your courier tracking details to check the progress of your delivery. If you need a hand locating your parcel or understanding a tracking update, contact info@golfposer.com with your order number and our team will help.
Returns FAQs
You can return your order within 30 days of the original shipping date. All returns must be registered through our Returns Portal. Keep your items unworn, with the original tags attached and all original packaging included, so they are ready to send back if the fit or style is not quite right.
Start by registering your return through our Returns Portal, then follow the instructions provided. Pack your items securely with their original packaging and tags attached. If you use your own carrier, we recommend a tracked service and keeping your proof of postage until your return has been completed.
If your new look needs a different fit, UK customers can request an exchange through our Returns Portal, subject to stock availability. We are unable to offer exchanges for EU orders. EU customers can return an eligible item for a refund and place a new order for their preferred size.
Yes, you can try on your items to check the fit. Anything you return must be unworn and unused, with all original tags still attached and the original packaging included. Try golf shoes indoors on a clean surface to keep the soles and uppers in their original condition.
Sizing FAQs
Start with the sizing information on the product page and compare the measurements with your own or a favourite item that fits well. Check the fit description too, as slim, regular and relaxed styles can feel different. If you need a second opinion, our team can help you choose.
Fit can vary between brands and even between styles in the same collection. A size medium in one polo may feel different from a medium in another. Use the product-specific size guide and fit description rather than relying on the size label alone, especially when trying a new brand.
Check the size guide and any fit advice for the specific shoe you are buying. Size conversions, width and fit can vary between brands and models. Think about the socks you wear on the course and leave enough room for a comfortable round. Contact our team if you need help comparing options.
Absolutely. Email info@golfposer.com with the product name or style code, your usual size and whether you prefer a closer or more relaxed fit. Include any useful measurements and our team will help you compare the options, so your next on-course look feels as good as it looks.
Orders FAQs
Contact info@golfposer.com as soon as possible with your order number and the change you would like to make. Our team will check whether it can be arranged before dispatch. We process orders promptly, so changes and cancellations cannot be guaranteed once your order is being prepared or has been sent.
Check your junk or spam folder first, and make sure you are looking in the inbox for the email address used at checkout. If you still cannot find your confirmation, email info@golfposer.com with your name and order details so our team can help locate your purchase.
Please contact info@golfposer.com with your order number, a description of the issue and clear photos where possible. Keep the item and its packaging while we look into it. Our team will review what has happened and help arrange the next steps to get it sorted.
Choose your eGift Card value and complete the recipient details before adding it to your bag. It is an easy way to let them choose their favourite golf brands and styles. If you would like to send it on a particular date, use your own email address as the recipient and forward it when the time is right.
Account FAQs
A Golfposer account makes it easier to keep your next look lined up. You can check out faster, manage your saved addresses and keep favourite items in your wish list. You can also earn loyalty points on purchases when you sign in to your account before ordering.
Select My Account and choose the option to create an account, then complete the registration details. Once you are signed in, you can manage your addresses and save your favourite items. Remember to sign in before placing an order so your purchases can earn loyalty points.
Check that you are using the email address registered to your Golfposer account and follow the sign-in help shown on the account page. If you are still having trouble, contact info@golfposer.com using your registered email address and our team will help you get back into your account.
Yes, use My Wish List to keep your favourite styles together in your Golfposer account. It is a handy way to line up a new outfit or keep track of pieces you love. Saving an item does not reserve it, so check the available sizes and stock when you are ready to order.
Loyalty FAQs
Create a Golfposer account to start earning GP+ loyalty points when you shop. The programme is available to online customers in the UK and internationally. Remember to sign in before placing each order so your purchases can earn points.
You earn 1 GP+ point for every £1 spent. For example, a £100 item earns 100 points. Sign in to your Golfposer account before placing your order to make sure your purchase is linked to your rewards account.
Every 20 GP+ points gives you £1 off a future order, so 100 points saves you £5. Once your points are active, you can redeem them against future purchases or save them towards another favourite style.
Points become available after the 30-day returns period, allowing for returned or cancelled orders. Once active, they must be used within 12 months. If your points are not showing after this period, email info@golfposer.com and our team will help.
We ship from the UK to golfers around the world. Select your delivery country to see the available shipping options and charges at checkout. Our shipments are fully trackable, so you can follow your latest Golfposer picks all the way to your door.
Delivery charges depend on your destination and order value, with free shipping available on qualifying orders. Your available services and final delivery cost will be shown at checkout before you pay. Visit our Shipping page for the full details for your country or postcode.
Our UK mainland express service normally delivers within one working day, with a two-working-day service for Northern Ireland, the Highlands, Islands and other out-of-area postcodes. The order cut-off is 3pm UK time, Monday to Friday. Check your selected service at checkout for delivery details. Bank holidays and customs checks can affect timings.
Yes, our shipments are fully trackable. Use your courier tracking details to check the progress of your delivery. If you need a hand locating your parcel or understanding a tracking update, contact info@golfposer.com with your order number and our team will help.
You can return your order within 30 days of the original shipping date. All returns must be registered through our Returns Portal. Keep your items unworn, with the original tags attached and all original packaging included, so they are ready to send back if the fit or style is not quite right.
Start by registering your return through our Returns Portal, then follow the instructions provided. Pack your items securely with their original packaging and tags attached. If you use your own carrier, we recommend a tracked service and keeping your proof of postage until your return has been completed.
If your new look needs a different fit, UK customers can request an exchange through our Returns Portal, subject to stock availability. We are unable to offer exchanges for EU orders. EU customers can return an eligible item for a refund and place a new order for their preferred size.
Yes, you can try on your items to check the fit. Anything you return must be unworn and unused, with all original tags still attached and the original packaging included. Try golf shoes indoors on a clean surface to keep the soles and uppers in their original condition.
Start with the sizing information on the product page and compare the measurements with your own or a favourite item that fits well. Check the fit description too, as slim, regular and relaxed styles can feel different. If you need a second opinion, our team can help you choose.
Fit can vary between brands and even between styles in the same collection. A size medium in one polo may feel different from a medium in another. Use the product-specific size guide and fit description rather than relying on the size label alone, especially when trying a new brand.
Check the size guide and any fit advice for the specific shoe you are buying. Size conversions, width and fit can vary between brands and models. Think about the socks you wear on the course and leave enough room for a comfortable round. Contact our team if you need help comparing options.
Absolutely. Email info@golfposer.com with the product name or style code, your usual size and whether you prefer a closer or more relaxed fit. Include any useful measurements and our team will help you compare the options, so your next on-course look feels as good as it looks.
Contact info@golfposer.com as soon as possible with your order number and the change you would like to make. Our team will check whether it can be arranged before dispatch. We process orders promptly, so changes and cancellations cannot be guaranteed once your order is being prepared or has been sent.
Check your junk or spam folder first, and make sure you are looking in the inbox for the email address used at checkout. If you still cannot find your confirmation, email info@golfposer.com with your name and order details so our team can help locate your purchase.
Please contact info@golfposer.com with your order number, a description of the issue and clear photos where possible. Keep the item and its packaging while we look into it. Our team will review what has happened and help arrange the next steps to get it sorted.
Choose your eGift Card value and complete the recipient details before adding it to your bag. It is an easy way to let them choose their favourite golf brands and styles. If you would like to send it on a particular date, use your own email address as the recipient and forward it when the time is right.
A Golfposer account makes it easier to keep your next look lined up. You can check out faster, manage your saved addresses and keep favourite items in your wish list. You can also earn loyalty points on purchases when you sign in to your account before ordering.
Select My Account and choose the option to create an account, then complete the registration details. Once you are signed in, you can manage your addresses and save your favourite items. Remember to sign in before placing an order so your purchases can earn loyalty points.
Check that you are using the email address registered to your Golfposer account and follow the sign-in help shown on the account page. If you are still having trouble, contact info@golfposer.com using your registered email address and our team will help you get back into your account.
Yes, use My Wish List to keep your favourite styles together in your Golfposer account. It is a handy way to line up a new outfit or keep track of pieces you love. Saving an item does not reserve it, so check the available sizes and stock when you are ready to order.
Create a Golfposer account to start earning GP+ loyalty points when you shop. The programme is available to online customers in the UK and internationally. Remember to sign in before placing each order so your purchases can earn points.
You earn 1 GP+ point for every £1 spent. For example, a £100 item earns 100 points. Sign in to your Golfposer account before placing your order to make sure your purchase is linked to your rewards account.
Every 20 GP+ points gives you £1 off a future order, so 100 points saves you £5. Once your points are active, you can redeem them against future purchases or save them towards another favourite style.
Points become available after the 30-day returns period, allowing for returned or cancelled orders. Once active, they must be used within 12 months. If your points are not showing after this period, email info@golfposer.com and our team will help.
